The Solana resort in Benidorm welcomes a regular group of British holiday makers each year. There are sex-mad swingers, OAPs, dysfunctional families, singletons, flamboyant homosexuals and pub quiz champions. And they're just the guests!
The Dawsons’ holiday starts with a bang when Eddie has an accident and Sheron’s fashion taste is put into question. An old inheritance puts a smile Kenneth’s face. Tiger and Joey are in a party mood as Sam, the new holiday rep, takes them under her wing.
Joyce is set to make a speech in Spanish and solicits Mateo’s help. Joey thinks he’s signed up to an Ibiza trip whilst Kenneth inadvertently starts a mini-cab business. Sheron’s mother, Loretta turns up, and she’s already made an impression.
When The Solana meat supplier lets Joyce down she turns to Lesley, who enlists Mateo. Mr Wu can’t help so what should they do? Joey and Tiger get some part-time work, and Jodie auditions for an advert. How is Troy keeping tabs on Kenneth & Liam?
Rob tries to make use of Loretta’s swanky Beltoro hotel room but the rest of the family have their own elaborate plans for some of her 5 star luxury. Kenneth has bridges to build and is Sam up to something?
Sir Henry steps in during Joyce’s absence and Les’s mate Neville covers for him. The Maltbys are back but there is something not quite right about the reformed Pauline? Sam gets Liam, Tiger & Joey into the dinosaur park but with violent results!
Is Pauline pregnant, who’s the daddy? Cue the Oracle’s golden opportunity to hone his sleuthing skills. Billy gets some life changing advice and the staff feel the heat at the Solana Psychic convention. The boys bank on a profitable trip to the casino.
A previously unobserved religious festival means no fun or alcohol is to be had anywhere in Benidorm. The Solana staff reluctantly try to enforce the ban, but all the guests are determined to ignore it. Led by Pauline and Loretta, the search is on for some fun. Troy is due to open a new salon in London and desperately needs models for a photoshoot. Can he rely on Kenneth and Liam come up with the goods? Pauline's mysterious Malcolm arrives and she seems to be under his spell again, but will it last?
Concerns from the Blow and Go team and Sam for Liam's wellbeing leads to confusion when they fear he has joined a self-help group to confront a traumatic childhood experience. Rob's bad exam results make him question his future and he asks Tiger for a job at his dad's company. Now he has to break the news to his family that he is giving up university to become a building labourer. Suspicions about Malcolm's identity grow and Kenneth is intent on exposing him.
Anticipation is in the air at the Solana as it's Joyce and Monty's big day and Monty is steaming ahead with last-minute plans; will Joyce like his surprise venue, and just how good is the catering going to be? Meanwhile, Sam has been left in charge at the Solana and can't resist the chance to make some extra cash by organising a raffle in Neptune's. It's also Billy and Sheron's 25th wedding anniversary holiday, but although they are determined to enjoy themselves, speculation could cause a feud.
The wedding party return after spending a night under the stars, but Kenneth is nowhere to be found. Jacqueline's dread soon turns to joy when he arrives back safe and sound after being rescued at sea. Meanwhile, Rob checks in with his much anticipated friend, and Joey is back with his new friend Callum in tow
Joyce appoints Monty as the new Entertainments Manager at the Solana and he plans a magical evening at Neptunes. The Dawsons continue to speculate about Cyd's motives but Rob pops the question anyway. Both Kenneth & Callum have romantic entanglements! Liam is back.
As Noreen and Pauline return to the Solana, Pauline's writer's block disappears on finding her muse. Monty is worried about Sammy, but how can he lose ‘the fear'? Kenneth's ongoing romantic troubles means he needs a wife, will Sam oblige? Cyd's Dad flies in.
Sammy is excited after his comeback performance, and tries to persuade Monty that he is ready for an evening show - but an encounter with an obsessed fan gives him second thoughts. Meanwhile, Noreen senses the arrival of her twin sister Doreen, and Rob dashes to the airport to win back Cyd
Joyce is furious with Sam and Monty after Sammy's disastrous performances in Neptunes, and she soon finds out that Monty has given him a Solana contract. Meanwhile, Doreen jumps the gun by sending Pauline's novel to be published, and Sheron and Billy take a trip down memory lane and spend a day reliving their youth. Elsewhere, Denis and Nigel are increasingly reluctant to arrest Lesley, and Mateo worries about having to go on another concubine cruise with Crystal Hennessy-Vass.
Eddie and Loretta seem to be getting on surprisingly well as they make secret plans for an anniversary party for Billy and Sheron back in the UK, but it looks as if the anniversary couple are making plans of their own. Meanwhile, the chips are down for Monty now that Joyce has sacked him, and he needs a job - fast. Things are not good for Kenneth either, as he wakes up in the Blow and Go after a big night out to find that the builders have inadvertently bricked him in the place!
It's all go as another Summer holiday draws to a close - the Dawsons get mixed up in a strike at the airport as they try to return home and encounter a snotty holiday rep. Sam can't decide if to stay with Joey or return to her ex boyfriend. Grandad Dawson has a shock for the family, Ron Pickford is alive! Joyce gets a shock when she hears the Solana Resort is up for sale and has a potential new buyer, will they all be out of jobs? Holly Johnson entertains the holidaymakers at Neptunes.
The Dawson family head to the Solana Resort for the first time. Eddie is already causing trouble when he nearly drowns his grand-daughter. Billy and Sheron aren't happy at all. Tiger brings his best friend Joey on holiday. Joyce is on the look-out for a new member of staff, she has to choose between efficient Amber and flirty Marcus. Troy returns to the Solana, as he, Jacqueline and Kenneth scatter Donald's ashes.
Tiger and Joey take a shine to new girl Amber, while Mateo is the odd choice to run a staff first-aid course. Eddie tries to make amends with Sheron after the near-drowning incident the day before, Kenneth could be in for a windfall after the death of his beloved Uncle Herbert, and Troy and Jacqueline come up with a plan to save the salon.
The Maltbys are back at the Solana and Geoff gets some terrible news from back home as his status as quiz champion `the Oracle' is revoked, and Pauline must battle her demons as her sobriety is seriously tested by the resort's all-inclusive policy. Joey and Tiger get in trouble at a local biker bar and must defeat one of the regulars in a drinking challenge to save their necks, while Blow & Go sees some big changes and Joyce goes to a property auction and has to fight it out with a surprise bidder.
Geoff stages an intervention when Pauline falls off the wagon, but not before she has drunkenly befriended young Jodie - who was left under the not-so-watchful eye of Eddie while Billy and Sheron went for breakfast. The Solana wristbands are replaced by a new ID card system, but the technicalities of the new process prove too complicated for Mateo and the staff, and Joyce goes on a date with her estate agent Monty.
The whole town is dressed to impress for the Benidorm fancy dress festival, but Les is down in the dumps as he is missing his son Liam more than ever so Amber and the staff hatch a plan to cheer him up. Troy thinks he is being stalked by his ex Gavin, but the threat soon turns out to be much more sinister, while the Dawsons' holiday is drawing to a close and Billy still hasn't told Sheron that Eddie (Bobby Knutt) Is moving in with them. Meanwhile, a case of mistaken identity gets Rob, Joey and Tiger into trouble with the law.
Jodie's acting career gets a boost when she is accepted into stage school, but the high fees may be a problem, while Liam is back to visit his dad Les and is interested in a position at Blow & Go. Sir Henry asks Joyce if the Solana can host the Pride of Benidorm awards at short notice, but a double booking leads to a fight between two Peter Andre tribute acts and host Sammy Valentino starts causing trouble. Can a special star performance from Crystal save the day?
Tiger and Joey go mountain-climbing and soon have a run in with a hiker who takes exception to their seemingly loutish behaviour. The situation worsens when they realise they've forgotten to bring any water. After Pauline's relapse, the Maltbys decide to cut their holiday short and take her home on the evening flight, while romance is in the air at the Solana with both Eddie and Rob landing themselves dates, and a stranger turns up at reception asking for Mateo.
The Oracle and Noreen are back in town: they've heard about the big quiz that Lesley is hosting. Clive's sister Terri arrives for a holiday, too, while Blow & Go branches out into botox - and both Mateo and Joyce want in on the action.
The Garveys arrive back at the Solana to find a fax waiting for Madge. It informs her that she has just inherited a fortune and an American is trying to contact her to explain everything - but is she being stalked? Tiger Dyke is back too, on holiday with a friend. When he wakes up one morning, he discovers that his mate has scarpered - taking all his money with him. In desperation he phones his dad. Clive and his sister fly out and join Tiger on holiday. Donald and Jacqueline are celebrating their 25th wedding anniversary with a week's wife swap. Jacqueline cannot help being disappointed as Glynn proves not to be as enthusiastic a swapper as she had hoped. Things may be about to look up - Donald has organised a surprise for her at Neptune's Bar. Joyce Temple-Savage has been told she has to make cuts and when Les/Lesley is demoted to cleaner, the other staff have had enough.
The Garveys meet Buck A.Roo, who reveals a few shocks for the family. Meanwhile, Kenneth takes advantage of a psychic customer - Psychic Sue, and holds a séance to contact his mum - but the message he receives appears to be for someone else.
Liam's mum and Les's ex Gloria arrives in Benidorm to lure Liam back to the UK. Kenneth is after a cure for Joyce's mystery illness, while Glynn has found the perfect day out for him and Jacqueline. The Oracle is hoping to impress everyone by walking on hot coals.
Inspired by a pep-talk from Crystal, Kenneth and Liam launch a Blow and Go makeover competition. Crystal Hennessy-Vass announces that the staff budget is being cut by half - and Joyce is being replaced by Janey, her predecessor. As Geoff's Romanian fiancee Ionela arrives in Benidorm, Noreen discovers that Geoff has told her he is a successful businessman.
Jason is back but what is his connection to Janey York? Clive gets swindled out of 5,000 euros by dodgy estate agents Monty and Melanie. The Oracle and Noreen are stuck in a lift, discovering all sorts about each other.
Mateo reveals his home life is a disaster - his mother-in-law Dolores is threatening to kill him - so Lesley urges the barman to move out and start a new life. But will it be that easy? Clive, Tiger and Terri come up with a plan to retrieve Clive's 5,000 euros from dodgy property developer Monty, while Psychic Sue drops by Blow & Go with a message for Liam. Jacqueline and Glynn look forward to a reunion with their real partners, but when Riannon arrives, there's no sign of Donald. Guest starring Ruth Madoc (Hi-de-Hi!).